STAG CARE PLANS
Solar Support & Maintenance That Protects Your Savings
If your solar system is not performing properly, you lose money every day.
Most issues do not announce themselves. They reduce output quietly, often for weeks or months before anyone notices.
Our support options are designed to make that risk clear and give you a choice in how it is managed.
Activate Premium Support todayMost issues do not announce themselves. They reduce output quietly, often for weeks or months before anyone notices.
Our support options are designed to make that risk clear and give you a choice in how it is managed.
Base Support (Included)
Reactive support when you contact us
Every Stag customer receives Base Support as part of their installation.
Base Support includes:
• Access to standard support channels
• Fault investigation after the issue is reported
• Warranty support and repairs where applicable
• Fault investigation after the issue is reported
• Warranty support and repairs where applicable
Important to understand:
• No proactive monitoring
• No performance reviews
• Issues are addressed only after you report them
• Response times can be several business days
• Onsite visits may take weeks depending on workload and location
• No performance reviews
• Issues are addressed only after you report them
• Response times can be several business days
• Onsite visits may take weeks depending on workload and location
Base Support suits customers who are comfortable self-monitoring and accepting downtime.
Why Premium Support Exists
Solar systems rarely fail loudly. They underperform quietly.
A system producing 20–30% less power can cost hundreds of dollars per year without triggering alarms. A full system outage can go unnoticed for months.
Premium Support exists to detect issues early, shorten response time, and reduce financial loss.
Activate Premium Support todayPremium Support exists to detect issues early, shorten response time, and reduce financial loss.
Premium Support Plans
All Premium Support plans are priced below the typical loss caused by one unresolved fault.
Direct Priority Communication
Priority Response members receive access to a dedicated support messaging channel for urgent system issues.
This provides:
• Faster visibility
• Priority triage
• Direct communication with the support team
This channel is reserved for:
• System outages
• Critical performance loss
• Battery or inverter faults
• Safety-related alerts
It is not a general help desk. It exists to reduce downtime and financial loss.
Activate Premium Support today• Faster visibility
• Priority triage
• Direct communication with the support team
This channel is reserved for:
• System outages
• Critical performance loss
• Battery or inverter faults
• Safety-related alerts
It is not a general help desk. It exists to reduce downtime and financial loss.
Choosing the Right Option
Base Support is suitable if:
• You are comfortable monitoring your own system
• Occasional downtime is acceptable
• You prefer a reactive, no-cost model
Premium Support is suitable if:
• You want certainty and accountability
• You rely on your system performing consistently
• You want issues detected before savings are lost
• You are comfortable monitoring your own system
• Occasional downtime is acceptable
• You prefer a reactive, no-cost model
Premium Support is suitable if:
• You want certainty and accountability
• You rely on your system performing consistently
• You want issues detected before savings are lost
You invested in solar to save money.
Our Premium Support Plans exist to make sure it keeps doing that.
Activate Premium Support todayOur Premium Support Plans exist to make sure it keeps doing that.
Save $3,300 on your yearly energy bill
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